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Opportunities


An opportunity is any lead that could result in a sale. Some opportunities are generated from campaign leads, while others are created by your company's sales representatives. Through Siebel eCommunications, sales representatives can manage their sales opportunities for business and residential customers. Specifically, they can:

Administrators involved with opportunities will benefit from reading this chapter. It describes how your CSRs create and update opportunities. After becoming familiar with the end-user procedures, you can customize the software to fit your company's needs.

For information about hierarchical products or multiple price types with recurring and nonrecurring fees, see these guides:


 Siebel eCommunications Guide 
 Published: 23 June 2003