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Siebel eCommunications Guide > Service Requests and Trouble Tickets >

Analyzing Trouble Tickets Data

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You can use charts to perform various types of analyses on your group's trouble tickets.

To analyze trouble tickets data using charts

Navigate to the Trouble Tickets screen.
Select the trouble ticket.
Click the Charts view tab.
In the Charts view, from the Show drop-down list, select a chart.
In the By drop-down lists, select appropriate chart settings.

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