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Siebel eCommunications Guide > Service Requests and Trouble Tickets >
Analyzing Trouble Tickets Data
You can use charts to perform various types of analyses on your group's trouble tickets.
To analyze trouble tickets data using charts
- Navigate to the Trouble Tickets screen.
- Select the trouble ticket.
- Click the Charts view tab.
- In the Charts view, from the Show drop-down list, select a chart.
- In the By drop-down lists, select appropriate chart settings.
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Siebel eCommunications Guide Published: 23 June 2003 |