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Siebel Consumer Sector Guide > Deductions > About Deductions >
Resolving Deductions
The key account manager or customer financial service representative is responsible for resolving deductions. Options for resolving deductions include:
- Rejecting the deduction and reinvoicing the customer (chargeback)
- Approving the deduction and applying its cost to one or more trade fund allocations
- Writing off the deduction
- Applying a credit memo
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Siebel Consumer Sector Guide Published: 18 April 2003 |