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Developing and Deploying Siebel eBusiness Applications > Siebel Business Process Designer >
Creating an Email Template
Before you can set up a workflow process to send an email message, you must first configure an email template. An email message sent from the Siebel application uses an email template, similar to how a form letter uses a template. Some template elements are replaced in the final message text. For example, Siebel field names are substituted with field values from database records. Email templates are created using the Communications Administration screen.
There are two kinds of email templates: simple and advanced. Simple templates are used for commands such as Send Email, Send Fax, Send Wireless Message, and Send Page, and for replies in Siebel eMail Response. Advanced templates are used for outbound communication requests, such as the request triggered by a workflow process. The template discussed in this section is an advanced template.
To create an email template
- From the application-level menu, choose View > Site Map > Communications Administration > All Templates.
The All Templates view appears.
- In the Templates list, enter a new record using the following values:
- Click the Advanced view tab.
- In the Advanced form, enter a new record using the following values:
For detailed information about email templates and fields, and about communications drivers and profiles, see Siebel Communications Server Administration Guide.
The email template is now available to use in the workflow process.
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Developing and Deploying Siebel eBusiness Applications Published: 18 April 2003 |