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Siebel Field Service Guide > Field Service Activities > Using Field Service Activities >
Monitoring Field Service Activities
A service center agent can use the following procedures to monitor the progress of a service request.
To review a field service engineer's activities
- Navigate to the Calendar screen.
- From the Owner drop-down list, select the name of the field service engineer.
- For the type of calendar, click the Daily, Weekly, or Monthly tab.
To verify part movements in the field
- Navigate to the Activities screen.
- Select an activity.
- Click the Part Tracker tab.
A record of part movements appears in the Part Tracker list.
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Siebel Field Service Guide Published: 21 April 2003 |