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Siebel Field Service Guide > Field Service Activities > Using Field Service Activities >

Monitoring Field Service Activities

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A service center agent can use the following procedures to monitor the progress of a service request.

To review a field service engineer's activities

Navigate to the Calendar screen.
From the Owner drop-down list, select the name of the field service engineer.
For the type of calendar, click the Daily, Weekly, or Monthly tab.

To verify part movements in the field

Navigate to the Activities screen.
Select an activity.
Click the Part Tracker tab.

A record of part movements appears in the Part Tracker list.

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