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Siebel Field Service Guide > Agreements > Agreements Overview >
Automatic Entitlements
Entitlements can be applied automatically to agreement line items using entitlement templates that are associated with specific products. Each line item in an agreement can have multiple entitlements which cover specific costs, contacts, and accounts, metrics, service hours, responsiveness, and preventive maintenance plans.
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Siebel Field Service Guide Published: 21 April 2003 |