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Field Service Application Design


Siebel Field Service operates as a single Windows NT service that runs components such as EIM, Optimization Engine, Assignment Manager, and so on. Siebel Server operates components as processes or threads based on the system preferences specified for each component. Thus, there can be multiple components running at the same time and each component can run a specified number of tasks at a given time.

Siebel Professional Services Automation

Siebel Field Service is integrated with Siebel Professional Services, allowing the two applications to share resource management, cost tracking, and billing of longer-term service projects with milestone achievement time lines. See Siebel Professional Services Automation User Guide.

Field Service Engines

Siebel Field Service provides the following automated functions:

To facilitate configuration, maintenance, and multi-language support, these components are implemented as business services. For information about business services, see the chapter on business services in Integration Platform Technologies: Siebel eBusiness Application Integration Volume II. For information about setting logging levels for these engines, see Engines Logging Levels.


 Siebel Field Service Guide 
 Published: 21 April 2003