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Dispatch Board
Dispatch Board is a graphical user interface that allows call center personnel and dispatchers to select, schedule, and assign field service engineers to service activities.
The Dispatch Board screen shows all unplanned activities and a list of the selected field service engineers and their schedules. Dragging unplanned activities onto the schedules of field service engineers automatically assigns and schedules these activities.
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Siebel Field Service Guide Published: 21 April 2003 |