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Field Service Engineer Information

Siebel Field Service tracks a wide variety of information for field service engineers such as skill sets, product expertise, location, and business, and contact data like cellular phone and paging information. Each field service engineer can define notification preferences so that a dispatcher or customer can contact the engineer efficiently. Integrated calendar posting and scheduling allows each field engineer to maintain a personal calendar.


 Siebel Field Service Guide 
 Published: 21 April 2003