Siebel Field Service Guide > Preventive Maintenance > Service Administration Screen >

Service Request Templates View


The Service Request Templates view creates templates for preventive maintenance service requests. An SR template includes one or more activity templates plus default values for a preventive maintenance service request; for example, Area, Status, Priority, Symptoms, and Resolution. The preventive maintenance trigger, when activated, creates the service request using this template.

NOTE:  Service request templates apply only to preventive maintenance.


 Siebel Field Service Guide 
 Published: 21 April 2003