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Siebel Field Service Guide > Preventive Maintenance > Service Administration Screen >
Service Request Templates View
The Service Request Templates view creates templates for preventive maintenance service requests. An SR template includes one or more activity templates plus default values for a preventive maintenance service request; for example, Area, Status, Priority, Symptoms, and Resolution. The preventive maintenance trigger, when activated, creates the service request using this template.
NOTE: Service request templates apply only to preventive maintenance.
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Siebel Field Service Guide Published: 21 April 2003 |