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Siebel Field Service Guide > Scheduling and Dispatch >
About Schedules
A schedule describes the hours in a week for which the customer is entitled to receive service.
NOTE: Depending on the Siebel application and screen, Schedule is the same as Service Hours or Service Calendar.
Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days for which contractually covered service is not offered to a customer.
Service Calendars use Universal Time Code conversions. For more information, see the chapter on ongoing application administration tasks in Applications Administration Guide.
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Siebel Field Service Guide Published: 21 April 2003 |