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Siebel Field Service Guide > Scheduling and Dispatch > Dispatch >

Setting Up a Dispatcher

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Field Service provides responsibilities for employees, showing only the views needed to complete their job. There is a responsibility for a dispatcher, who can assign activities to service engineers. For more information on responsibilities and visibility see Applications Administration Guide.

To add a user with the responsibility of a dispatcher

Navigate to Site Map > Application Administration > Responsibilities.
In the Responsibilities list, select the Dispatcher record.

If this record is not in the list, create a new record with the responsibility of Dispatcher.

To add the name of the employee who will take the Dispatcher's role, add a new record on the Users list.
In the Views list, make sure the selected user has access to the Dispatch Board (FS eGanttChart View).

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