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Service Requests Across Organizations

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Service requests, like many other Siebel objects, have organizational visibility. This means:

The All Service Requests view shows only service requests for the organizations to which the user has permission.
The All Service Requests Across Organizations view shows the service requests for all organizations within a company.
The My Service Requests view shows all service request records belonging to the user, even if the user is in a different organization.

For more information on setting up organizations, see the chapter on access control in Security Guide for Siebel eBusiness Applications.

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