Siebel Field Service Guide > Warranties >

Warranties Overview

Field Service offers multi-level warranty tracking, immediate recognition, and closed-loop handling. Warranties are categorized into three types: product, manufacturer, and component. Each warranty includes a duration and specifies the covered products, costs, and service providers. These warranties are separate from entitlements that are sold to a customer.

When an asset is created for a product that is covered by warranties, the user can verify the applicable warranties by clicking the Get Warranties button. The number of days remaining on the warranty is automatically tracked.

When creating a service request or repair number for repairing an asset, the user can choose the Check Warranty menu command to immediately find out the valid warranty coverage based on a specified day.

When an asset returned from the field is still under warranty, an order can be created for the warranty provider, and each line item is tracked through closure, based on the warranty recovery process.


 Siebel Field Service Guide 
 Published: 21 April 2003