Siebel Field Service Guide > Warranties >

Obtaining Information About Warranties

To verify warranties and related information for an asset

  1. Navigate to the Assets screen.
  2. In the Assets list, select an asset.
  3. In the More Info form, click the show more button.

    4. The form shows the Status, Installed date, and the Registered date for the selected asset.

  4. Click the Warranty view tab.
  5. In the Warranty list, click Get Warranty.

    6. The Warranties dialog box displays all warranties associated with the selected asset. Each warranty record shows the start date, the end date, and the number of days left on the warranty.

To verify the warranties for a product

  1. Navigate to the Products screen.
  2. Select a product.
  3. Click the Warranties view tab.

    4. The Warranties list shows the warranties associated with this product.

To check the products covered by a warranty

  1. Navigate to Site Map > Service Administration > Warranties.
  2. Select a warranty.
  3. Click the Products view tab.

    4. The Products list shows the products covered by this warranty.

To verify warranties for a service request

  1. Navigate to the Service screen.
  2. Select a service request that has an associated product or asset.
  3. Click the Service Details view tab.
  4. In the Warranty As of field, enter a date on which you want to assess the warranty status of the selected service request. (The default date is the date the service request was created.)
  5. Click Check Warranty.

    6. This shows which warranties, if any, are in effect on the date you entered.

To verify warranties for an order

  1. Navigate to the Orders screen.
  2. In the Show drop-down list, make sure one of the Service Orders options is selected.
  3. Select an order.
  4. Click the Line Items view tab.
  5. Select a line item.
  6. Click the Warranty subview tab.

    7. The Warranty list displays the warranties for the selected line item.

To identify the service providers for a warranty

  1. Navigate to Site Map > Service Administration > Warranties.
  2. Select a warranty.
  3. Click the Service Providers view tab.

    4. The Service Provider list shows the service providers for this warranty.

To track warranty recovery

  1. Navigate to the Orders screen.
  2. In the Show drop-down list, make sure one of the Service Orders options is selected.
  3. Select an order with the type RMA Return, RMA Repair Return, or RMA Advance Exchange.
  4. Click the Line Items view tab.
  5. Select a line item.
  6. Click the Warranty subview tab.
  7. In the Warranty list, select or add a record for the appropriate warranty.
  8. Record the warranty claim information in the Status, Planned Recovery, and Actual Recovery fields.

To verify the warranty status for defective parts

  1. Navigate to the Repairs screen.
  2. Select a repair record.
  3. On the More Info view tab, click the show more button.
  4. In the Warranty As of field, enter a date on which you want to assess the warranty status of the selected repair.
  5. Click Check Warranty.

    6. This shows which warranties, if any, are in effect on the date you entered.


 Siebel Field Service Guide 
 Published: 21 April 2003