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Siebel eConsumer Goods Handheld Guide for Windows-Powered Devices > Troubleshooting > Log Files >
Companion Sync Log Files
To assist Siebel Technical Support, collect the following log files when logging a Siebel Handheld service request. The following files are found on the companion PC where Siebel Mobile Web Client is installed:
- Client Siebel Handheld Sync log file: \log\syncmanager_log.txt
- All files in the Siebel Root\client\hhsync\application directory\user id\node id directory
- NT application event log extract
- NT system event log extract
- All files in the Siebel Root\client\log directory including hhsync.*.log files
The hhsync.*.log files log every message returned by Object Manager (including informational messages, synchronization errors, debugging messages, and warnings.)
- Perfmon log files (showing memory, network, disk performance), if available
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Siebel eConsumer Goods Handheld Guide for Windows-Powered Devices Published: 18 July 2003 |