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Siebel ePharma Handheld Guide for Windows-Powered Devices > Troubleshooting > Installation >

Client Installation, Backup, and Restore

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If you run into problems while installing the handheld application on client devices from a desktop PC, refer to the following checklist. Most installation problems are covered by this checklist.

Is the device certified and supported? Refer to the system requirements and supported platforms documentation for the handheld application.
Confirm that the device has 64 MB of RAM with the majority of it available for the Siebel Handheld application.
Is an ActiveSync connection running (green icon)? If not, check your computer to make sure that the serial or USB port is activated and functioning correctly.
If previous versions of Siebel Handheld were installed to the device, did you uninstall the application? See Uninstalling the Handheld Application.

Siebel Handheld binaries may also be installed to a CompactFlash card to conserve (RAM) memory. The application will still be loaded into memory when it executes. To install to the CompactFlash card, set the ApplicationBinariesLocation and ApplicationDataLocation parameters in the setup.ini file. See Setting up Installation on a CompactFlash Card.

Siebel Handheld (application only - no data) may also be backed up to a CompactFlash card to aid in deployments. Using the built-in backup utility that comes with Compaq (QUtilities) and HP Jornada (HP Backup) devices, a backup image may be created which can then be restored onto other devices. The initial backup image should be made of a device that has not done an initial synchronization. An initial synchronization will still be required by each user to receive the configuration and data.

It is also possible to back up Siebel Handheld to a PC using the Backup/Restore feature within ActiveSync.

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