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Siebel ePharma Handheld Guide for Windows-Powered Devices > Troubleshooting > Synchronization >

Companion Sync Checklist

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Use the following checklist to troubleshoot problems you encounter using Companion Sync.

Is the latest version of ActiveSync (v.3.5 or later) installed and running?
Is ActiveSync connected (green icon)?
Do you have the correct data source defined in the handheld .cfg file?
If you have problems logging in, check to make sure that you can use the same credentials to log into the desktop client.
Remember to keep a 1:1 ratio of users to devices. Only a single user may log in to sync each device. Failure to do so causes data corruption.

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