Siebel Sales Handheld Guide for Windows-Powered Devices > Using Siebel Sales Handheld >

Managing Customer Relationships

An organization's records should accurately reflect the amount of work required and performed to maintain customer satisfaction. This practice avoids duplication of effort if a different or an additional team member has to get involved. It also keeps everyone up to date as to exactly what activities have occurred and when they have occurred.


 Siebel Sales Handheld Guide for Windows-Powered Devices 
 Published: 18 July 2003