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Recording Calls

This chapter describes how to record account and contact calls in Siebel Life Sciences. For more information on planning account and contact calls, see Planning Calls.

Using the procedures given in this chapter you will be able to perform the end-user tasks of recording contact and account calls. For more information on end-user tasks associated with recording calls, see End-User Procedures.

Contact and account calls are both types of activity records. Although users can create contact and account calls in the Activities screen, they can only record the details of calls in the Activities screen. For more information on creating calls, see Creating a Contact Call and Creating an Account Call.


 Siebel Life Sciences Guide 
 Published: 18 April 2003