Bookshelf v7.5: Introduction

This guide describes the features and procedures that are specific to the Siebel Life Sciences applications (which consists of Siebel ePharma, Siebel eMedical, and Siebel eClinical). It should be used in combination with other books in the Siebel Bookshelf CD-ROM. However, the information in this book supersedes information about standard Siebel products provided in other documentation. In addition, some configuration information that is specific for Siebel Life Sciences is included in this guide.

This book will be useful primarily to people whose titles or job descriptions match one of the following:


Call Center Administrators	Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts.
Database Administrators	Persons who administer the database system, including data loading, system monitoring, backup and recovery, space allocation and sizing, and user account management.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Siebel Application Developers	Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.
Trainers	Persons responsible for training end users of the Siebel Life Sciences application.