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Siebel Order Management Guide Addendum for Industry Applications > Employee Use of Order Management >
Creating a Quote (End User)
End users can use the procedure below to create a quote for an existing customer. This quote will add a new service or product.
To create a quote
- Navigate to the Accounts screen, and in the Account list, drill down on the account name hyperlink.
The Customer Portal view appears.
- In the Installed Asset list, click New.
The Quote form and Line Item list appear.
NOTE: If there is already an active quote for this account, it is shown. If there is not already an active quote, a blank new quote appears.
In the Quote form, the Status field displays In Progress and the Quote # field displays a unique number generated by the system. The Quote Name field also displays this unique number, which you may change to a quote name.
- In the Line Items list, click Add Items.
- In the Pick Products dialog box, select the items that the customer wants, and click OK.
The Action field for the line items you added displays Add. For products and services that are customizable, the Customize button is available.
- To customize an item, select it in the Line Items list and click Customize.
An eConfigurator session launches and displays selection pages.
- Make the selections that the customer wants, and click Done.
The Quote Line Items list appears with the quote.
Some fields in the Line Items list and the Totals form below it are described in the following table:
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Siebel Order Management Guide Addendum for Industry Applications Published: 18 April 2003 |