Bookshelf v7.5: About Partner Performance and Reporting

Siebel Partner Relationship Management Administration Guide > Reporting on Partner Performance >

About Partner Performance and Reporting

Siebel PRM gives you a number of ways to analyze partner performance, including the following:

CHAMP Planning and Partner Performance Reports. CHAMP planning lets you create initiatives and joint business plans with your partners. Because these plans have clearly defined objectives and action plans, you can create and use CHAMP metrics to measure the success of each partner company in achieving its objectives. You can also use the Partner Performance view of the Partners screen to view reports about the performance of a partner.

Assessments. Assessments let you evaluate partner performance based on criteria that you specify in assessment templates. They let you define any criteria that meet your needs.

Siebel PRM Reports. Siebel PRM includes many built-in reports, which let you integrate information and performance results from different tools. These prebuilt reports include Smart Reports, which incorporate best practices from sales and call center applications, and Parameterized Reports, which let the user customize the report at runtime.

Partner Analysis. Partner Analysis uses Siebel Analytics and the Siebel Data Warehouse. Partner Analysis includes nearly 200 prebuilt, partner-specific reports to help brand owners assess individual partner performance and the success of the partnership program as a whole. In addition, Siebel PRM includes hundreds of prebuilt reports for sales analysis, service analysis, marketing analysis, and executive analysis within your organization. The reports focus on key performance indicators across a large number of predefined metrics. Siebel Analytics also lets users design new reports using a drag and drop interface.

You can use one or more of these methods of reporting or evaluating partner performance, depending on your business needs.