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Performance Tuning Guide > Tuning Siebel Workflow for Performance > Tuning Workflow Policies for Performance >
Multiple Workflow Monitor Agents and Workflow Action Agents
For each Workflow policy group, you need to define a Workflow Monitor Agent and Action Agent combination. Each Workflow Agent combination monitors the policies within its assigned workflow policy group.
If you are a high-volume call center or you have a large number of policies that need very short polling intervals, you may want to create multiple groups with Workflow Agent processes to run in parallel. A single Workflow Agent process that is monitoring and handling a large number of events may become slow to respond and not meet the time interval commitments set by the policy.
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Performance Tuning Guide Published: 24 October 2003 |