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Monitoring Workflow Policies

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You need to monitor Workflow Policies regularly to check that all events are handled correctly and that the Siebel Server uses its resources optimally. Purging your log files periodically prevents them from becoming too large.

Workflow Policies use the General Events event for logging. To see informational messages, set the log level to 3. To see debugging information, set the log level to 4.

You can monitor a Workflow Agent process using the following logs and files:

• Workflow Policy Log view. Provides a list of all executed policies. The Policy Frequency Analysis view and Policy Trend Analysis views are available to analyze how frequently policies are executed over time.
• Workflow Agent trace logs. These include:
  • Workflow Monitor task log. Workflow Monitor provides detailed information about its processing in its trace file.
  • Workflow Action Agent task log. Workflow Action Agent provides detailed information about its processing in its trace file.
  • Email and Page Server trace logs.
    • Run Email and Page Server components with Trace Flag set to 1 for detailed reporting on email activity.
    • Query S_APSRVR_REQ for status information on email and page requests that were logged by Action Agent.
• Admin logging facility
• Admin task information log
• S_ESCL_REQ table
• S_ESCL_STATE table
• S_ESCL_ACTN_REQ table

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