Bookshelf v7.5: Introduction

This guide describes a variety of approaches to optimize the performance of Siebel eBusiness Applications.

NOTE: Every implementation of Siebel applications is unique. Recommendations are advisory in nature and may not be suitable for your deployment. Customers are strongly encouraged to test, continually monitor, and tune the Siebel application to achieve optimal performance and throughput. Features and recommendations described in this book apply only to version 7.5.3 of Siebel eBusiness Applications. Readers are encouraged to check Siebel SupportWeb for updated information or information that is not included in this book.

No attempt is made to detail all factors or variables that will affect tuning at specific customer sites. This book is not a substitute for specific tuning recommendations made by Siebel Expert Services or Siebel Professional Services.

It is assumed that the reader is highly technical and is familiar with the Siebel architecture, Siebel application components, Siebel Data Model, Siebel application deployment options, and related concepts.

Consult the Siebel Bookshelf and check all available Technical Notes, Alerts, FAQs, and related materials on Siebel SupportWeb.

Although job titles and duties at your company may differ from those listed in the following table, the audience for this guide consists primarily of employees in these categories:


Call Center Administrators	Administrators who set up and maintain a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts.
Database Administrators	Administrators who administer the database system, including data loading, system monitoring, backup and recovery, space allocation and sizing, and user account management.
Siebel Application Administrators	Administrators who plan, set up, and maintain Siebel applications.
Siebel Application Developers	Developers who plan, implement, and configure Siebel applications, possibly adding new functionality.
Siebel System Administrators	Administrators responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.

Product Modules and Options

This guide contains descriptions of modules that are optional and for which you may not have purchased a license. Siebel's Sample Database also includes data related to these optional modules. As a result, your software implementation may differ from descriptions in this Bookshelf. To find out more about the modules your organization has purchased, see your corporate purchasing agent or your Siebel sales representative.