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Siebel Personalization Administration Guide > About Siebel Personalization >
Roles and Responsibilities
There are two main roles in working with Siebel personalization:
- Business manager or analyst. Analyzes and defines personalization requirements that meet business needs in the most cost-effective manner. Requests personalization behavior based on the experience of employees, customers, or channel partners.
- Personalization administrator. Translates the business requirements into personalization rules, rule sets, events, and actions. Also responsible for reviewing and maintaining the implementation.
The personalization administrator must have the responsibility associated with the Siebel administrator to have the necessary access to perform these duties.
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Siebel Personalization Administration Guide Published: 18 April 2003 |