Siebel Remote and Replication Manager Administration Guide > Administering Siebel Remote > Handling Failure and Recovery >

Siebel Remote Server Media Failure

Media failures on Siebel Remote servers can cause serious disruptions of data synchronization with mobile users. After the Transaction Router routes transactions to files on the Siebel Remote server, the Transaction Processor deletes those transactions from the server database master Txn table.

You should run your Siebel Remote server with a redundant disk configuration. This minimizes the risk of data loss if a device fails that contains inbox/outbox directories for Mobile Web Clients. If a media failure does occur that results in file corruption or loss on a Siebel Remote server, you need to perform the following procedure.

To recover from a media failure on the Siebel Remote server

  1. Fix the directories on the disk.
  2. Instruct the user to send changes to the Siebel Remote server.
  3. Make sure Transaction Merger applied the transactions to the server database.
  4. Run Database Extract and reinitialize the Mobile Web Client's local database.

 Siebel Remote and Replication Manager Administration Guide 
 Published: 19 November 2003