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Security Guide for Siebel eBusiness Applications > User Administration > Forgot Your Password? >
The User Experience
A user who has previously self-registered can retrieve a new password. The user can change the new password in the Profile view on a future login.
To retrieve a new password
- In the login dialog box, the user clicks Forgot Your Password?.
The User Information form appears.
- The user completes all fields of the form, and then clicks Submit.
- The database comparisons done with the Last Name field and First Name field entries are case-sensitive.
- The Work Phone # entry numbers are compared with the database. The comparison disregards any separators.
If a matching record is found, the Challenge Question form appears.
- The user enters the answer to the challenge question.
If the challenge question is answered correctly, the New Password Confirmation dialog box appears with a new password for the user.
- Click Continue.
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Security Guide for Siebel eBusiness Applications Published: 23 June 2003 |