Security Guide for Siebel eBusiness Applications > User Administration > Registering Users—Delegated Administration >

Registering Contact Users

A delegated administrator who uses a Siebel customer application must belong to at least one account. The delegated administrator registers a user in the currently active account. The new user inherits membership in that account.

A delegated administrator must assign at least one responsibility to a new user. A delegated administrator only has responsibilities, including seed responsibilities, available for assigning to users that your host company associates with the organization with which the delegated administrator is associated. The delegated administrator is associated with the organization to which the proxy employee for the application belongs. A responsibility is associated with an organization by an administrator at your company using an employee application such as Siebel Call Center.

To register a new customer user (by a delegated administrator)

  1. Log into a Siebel customer application that implements delegated administration and do one of the following to navigate to the Administration screen.
    1. Click My Account, and then click User Administration under the My Company tab.

      2. The following figure shows the location of My Account on the Administration screen.

      Click for full size image

    2. Choose View > Site Map > Administration.

      3. Lists of delegated accounts and associated users appears, as shown below. The list appearances may vary somewhat by application.

      Click for full size image

  2. In the Delegated Accounts list, select the account with which you want to associate the new user.

    3. The users in this account appear in the Users list.

  3. In the Users list, click New.

    4. A Users form appears, similar to the one shown below for Siebel eService.

    Click for full size image

  4. Complete the fields in the Users form, and then click Save. Use the following guidelines.

    5. Field
    Guideline
    Last Name
    Required.
    First Name
    Required.
    User ID
    Required to allow the user to log in. The security adapter identifies the user in the database with this field value. Depending on how you configure your security adapter, the user may log in with this ID.
    Password
    Optional (required for some authentication implementations).
    Required to allow the user to log in. For security adapter authentication, the password is propagated to the user directory. For database authentication, the password is propagated to the database.
    Responsibility
    Pick one or more responsibilities, such as a seed responsibility provided for contact users. If the delegated administrator who creates this user has a value in the New Responsibility field, then that responsibility is assigned to this user by default. For information about the New Responsibility field, see New Responsibility Field.
    Home Phone #
    Work Phone #
    Work Fax #
    The application interprets digits only in these telephone number entries. Any separators are disregarded.

    The new user record appears in the Users list.


 Security Guide for Siebel eBusiness Applications 
 Published: 23 June 2003