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Siebel Server Installation Guide for Microsoft Windows > Installing the Siebel Web Server Extension >
Troubleshooting Web Server Extension Installation
This section provides suggestions for troubleshooting problems you may encounter when installing the Web Server Extension.
Problem: After installation, when launching the zero-footprint client, a message appears, stating:
Page Cannot be displayed
Cause: Virtual directories were not installed or configured properly.
Solution: Refresh the connection between your browser and the Web site.
- Make sure that the Local Path for the virtual directories is correct. This should be the following:
\
SIEBEL_ROOT
\SWEApp\PUBLIC\language
- If you are trying to test a self-created virtual directory, make sure that you added the
sweiis.dll
parameter to your virtual directory, since this parameter allows communication with the Siebel Server. For information, see Adding a New Virtual Directory to IIS.- Make sure that the
AnonUser
specified in theeapps.cfg
file is also specified in the database with the correct responsibilities. Otherwise, you cannot access the Home page.- Make sure that the connect string for the Siebel eBusiness Application is correct. Otherwise, a message similar to the following appears:
ConnectString = siebel.TCPIP.none.NONE://
server name
:2320
/siebel/ProductName
ObjMgr_language
/server name
Problem: Your Siebel eBusiness Application hangs or times out.
Cause: Appropriate parameters not available within the [default] section of the
eapps.cfg
file for the Siebel eBusiness Application.Solution: Make sure that the defaults section of the
eapps.cfg
file contains the Employee Login value (for example,sadmin\
DatabaseName
).Problem: After stopping the IIS Admin Services, an error message appears:
The service did not respond to the start or control request in a timely fashion
Cause: Stopping the IIS Admin Service from Component Services in the Windows Control Panel creates an error.
Solution: Open a DOS command window and issue the following command to release all resources used by services, such as
inetinfo.exe
anddllhost.exe
:IISRESET /START
If, after doing this, you still cannot start the Siebel applications, you must restart the machine.
Problem: Inability to access the Web client. The browser status bar may display errors such as
SWESubmitOnEnter is undefined
and the login page may appear to hang.Solution: Grant the IWAM and IUSR user accounts write permission to the
SWEAPP_ROOT
directory.Problem: After installation, when launching the zero-footprint client, the login page does not display properly. For example, images may be missing.
Cause: The user does not have proper permissions to the
SWEAPP_ROOT\public\lang
directory.Solution: Grant read, write, and execute to permissions to all users. In addition, grant read, write, and execute permissions to the anonuser specified in the eapps.cfg file.
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Siebel Server Installation Guide for Microsoft Windows Published: 25 June 2003 |