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Siebel Universal Queuing Administration Guide > Installing and Running Siebel Universal Queuing > Configuring Sequential Assignment >

Using the Wrap Enabled Parameter

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When the Siebel Universal Queuing configuration parameter Wrap Enabled is set to TRUE, agent availability is affected as follows:

An agent will receive only one work item at a time.
After a work item is released, the agent's availability is automatically set to not ready, for all channels handled by Siebel Universal Queuing.
The Change Ready State button on the communications toolbar is enabled, and the agent must explicitly set availability to ready—for all channels or for individual channels—in order to receive a new work item. (While each work item is active, the agent's state is busy.)
The agent receives work items one at a time. Once the agent has accepted a work item, the routing engine will not route another work item until the agent finishes the current work item and sets availability to ready.

NOTE:  For this approach, for each employee, the simultaneous sessions specified for each applicable channel must be greater than 0 (zero). For more information, see Simultaneous Sessions.

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