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Siebel Universal Queuing Administration Guide > Overview of Siebel Universal Queuing > How Siebel Universal Queuing Works >
Receiving Work Items
Examples of work items destined for routing by Siebel Universal Queuing are received as follows:
- Voice calls and email. These work items are received by the Communication Inbound Manager in Siebel Communications Server. The voice calls and email messages are then packaged and sent to the Siebel Universal Queuing routing engine through the Siebel Universal Queuing API.
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Siebel Universal Queuing Administration Guide Published: 18 April 2003 |