| Bookshelf Home | Contents | Index | Search | PDF | |
Siebel Universal Queuing Administration Guide > Overview of Siebel Universal Queuing >
Siebel Universal Queuing Elements
This section gives an overview of the elements that you need to understand before you begin to configure and use Siebel Universal Queuing:
- Work items
- Configurations
- Channels and channel types
- Employee skill definitions and expertise
- Simultaneous sessions
- Routes, route properties, and escalations
- Real-time and historical statistics
- Alarms and errors
| Bookshelf Home | Contents | Index | Search | PDF | |
Siebel Universal Queuing Administration Guide Published: 18 April 2003 |