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Overview of Differences Between Siebel eService and Siebel eService for eAutomotive

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The most important differences between Siebel eService and Siebel eService for eAutomotive are:

Audience. Siebel eService Administration Guide is aimed generally at any company that provides service through the Web. Siebel eService for eAutomotive is aimed specifically at manufacturers or OEMs in the automotive industry.
Cross-references. Siebel eService Administration Guide often refers the reader to Applications Administration Guide for more information. For Siebel eService for eAutomotive, in addition to this book, the reader should see Siebel eAutomotive Guide.
Differences in the Siebel eService Portal. The portal that the customer views has many added and modified features aimed specifically at automobile customers.
Differences in Administering Siebel eService. The added or modified features of the customer portal generally requires added or modified administrative tasks.

The rest of this document will detail the differences in the customer portal and any differences in administration that they require.

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