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Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > Bill Pay Page for Siebel eBanking and eBrokerage >

Unenrolling a Customer

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Call center agents can unenroll customers.

To unenroll a customer

In Siebel eFinance, navigate to the Service Requests screen.
From the Show drop-down list, select All Service Requests.
Select the service request that was used to authorize the customer's accounts.
Click the hyperlink in the SR Number field.
From the Show drop-down list, select Bill Pay Log In.
Click Unenroll.

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