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Siebel eService Administration Guide Addendum for Industry Applications >

Siebel eService for Communications, Media, and Energy

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Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to:

Submit and track service requests
Track the status of orders
Manage products through their life cycle
Search a knowledge base for solutions to frequently asked questions and for other information
Troubleshoot problems using interactive guides
Locate your nearest retail or service location
Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information

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