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Siebel eService Administration Guide > Administering Siebel eService > Setting Up Asset Management >
Setting Up Recommended Services
To allow Siebel eService users to view newly added recommended services linked to their registered products, or assets, in Siebel eService:
- Create a recommended service. The recommended service is created in the product administration view. Technically, it is another product that you are trying to sell to customers who have already bought products.
- Link the recommended service with products. After you link the recommended service to a product, customers who have registered the product can view the recommended service in Siebel eService.
To create a recommended service product
- From the application-level menu, choose View > Site Map > Product Administration > Product Administration.
The Products list appears.
- In the Products list, click New.
- In the More Info view, complete the necessary fields, including the Product and Description fields.
A sample Product could be
1-Year Service Maintenance
, and a sample Description could beInstall latest software upgrade
.To link recommended services with products
- From the application-level menu, choose View > Site Map > Product Administration > Product Administration.
The Product list appears.
- In the Product list, find and select the product to be linked with a recommended service product.
- In the More Info view, click the menu button and select Related Products.
- In the Related Products view, click New.
The Add Internal Products dialog window appears.
- From the Add Internal Products dialog window, select a Recommended Service product and close the window.
- In the Relation field, select Recommended Service.
- In the Product screen, click Save.
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Siebel eService Administration Guide Published: 22 May 2003 |