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Siebel eService Administration Guide > Administering Siebel eService >
Personalizing Siebel eService
Using Siebel Personalization, you can create personalization rules and apply them to applets and views so that each individual can view personalized content through these applets and views.
For example, you can create personalized text messages to alert users to update their user profiles or remind them to review their current open service requests. Once users update their user profiles and review the service requests, the personalized messages disappear automatically. In essence, the personalization rules can evaluate each user's navigational clicks and can render the appropriate text messages and guide them through the site.
For more information on setting up and implementing Siebel Personalization, see Personalization Administration Guide.
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Siebel eService Administration Guide Published: 22 May 2003 |