This help system describes how to perform the eaDirectTM production activities. It is intended for system administrators or other IT professionals responsible for setting up and running a live eaDirect application in a J2EE environment.
It describes the general process and specific procedures required to:
· Set up a new eaDirect application and the associated jobs using the eaDirect Command Center.
· Produce regular online statements electronically and manage the ongoing live production process.
This help assumes you have:
· Installed eaDirect in your J2EE environment.
· Designed and developed the necessary application files (using DefTool and Composer in a Windows NT or 2000 environment).
This guide does not describe general UNIX or Windows system administration. See the appropriate UNIX or Windows user documentation.
A PDF version of the printed guide is located on your product CD.
Technical support is available to customers who have valid maintenance and support contracts with edocs. Technical support engineers can help you install, configure, and maintain your edocs application.
To reach the U.S. Service Center, located in Natick, MA (Monday through Friday 8:00 am to 8:00 pm EST):
· Telephone: 508.652.8400
· Toll Free: 877.336.3362
· e-support: support.edocs.com. This requires a one time online registration.
· E-mail: support@edocs.com
Whether you report a problem online, by email or by telephone, please be prepared to provide us the following information:
· What is your name and role in your organization?
· What is your company’s name?
· What is your phone number and best times to call you?
· What is your e-mail address?
· In which edocs product did a problem occur?
· What is your Operating System version?
· What were you doing when the problem occurred?
· How did the system respond to the error?
· If the system generated a screen message, please send us that screen message.
· If the system wrote information to a log file, please send us that log file.
· If the system crashed or hung, please tell us.
· Do you have an idea on how to improve eaDirect? Don’t hesitate to e-mail your idea to support@edocs.com.