You can create and view reports showing detailed information about each time an enrolled user views a statement online. eaDirect lets you search the production database for information about one or all enrolled users, for one or all applications you have, over a particular period of time.
User Statistics reports let you monitor the specific statement viewing activities and habits of individual users.
eaDirect displays the following information on a User Statistics report:
|
User Statistic |
Description |
|
User ID |
The ID of the user who viewed their statement (the name of the user who enrolled) |
|
Processed |
The time Indexer processed the statement data |
|
Notification |
Indicates whether the enrolled user received an email notification regarding the statement |
|
Login |
Date and time the user logged in |
|
Bill Viewed |
Date and time the user requested to view the statement |
1. Click Reporting on the Command Center menu. The Reporting screen appears.
2. Click the User Statistics icon. The User Statistics screen appears.
3. Select an application from the drop-down menu.
4. To search for history and statistics on a particular user, enter the user's ID. To see information about all users who have viewed statement during particular time period, leave the User ID field blank.
Tip: If you don't enter a user ID, the search can take a long time to finish and result in a large data set if you have a large volume of users and traffic. Set a small date and time range to narrow the search.
5. Specify a start and end date range to search. Click Popup Calendar to select dates quickly.
6. Specify a start time and end time range to search.
7. Click Submit Query. eaDirect displays the application's user statistics for the selected date and time range.
8. Click Search Again to perform another search for user statistics.
Note that data from versions of eaDirect prior to 3.0 are not included in the User Statistics and Bill Statistics reports.