Oracle® Identity Manager Connector Guide for SAP Enterprise Portal Release 9.0.3 Part Number B32370-01 |
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After you deploy the connector, you must test it to ensure that it functions as expected. This chapter discusses the following topics related to connector testing:
You can use the troubleshooting utility to identify the cause of problems associated with connecting to the target system and performing basic operations on the target system.
To use the troubleshooting utility:
Specify the required values in the global.properties
file.
This file is in the OIM_home
\Xellerate\SAP_EP\Troubleshoot
directory. The following table describes the sections of this file in which you must provide information for running the tests.
Section | Information |
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SAP Enterprise Portal connection Parameters | Connection parameters required to connect to the target system
Refer to the "Defining IT Resources" section for information about the values that you must provide. |
Create User Parameters | Field information required to create a user profile |
Modify User Parameters | This covers multiple sections of parameters that are used to modify user profile information. |
Delete User Parameters | Field information required to delete a user profile |
Reconciliation information | The From Date time stamp
The To Date is set to the current date and time by default. |
Add all the JAR files mentioned in the "Step 2: Copying the Connector Files and External Code" section to the CLASSPATH
environment variable. In addition, you need to add the JAR files in the following directories to the CLASSPATH
environment variable:
Sample commands for setting the CLASSPATH
environment variable is given in the global.properties
file.
OIM_home\xellerate\lib OIM_home\xellerate\ext
Create an ASCII-format copy of the global.properties
file as follows:
Note:
You must perform this procedure every time you make a change in the contents of theglobal.properties
file.In a command window, change to the following directory:
OIM_home\Xellerate\sapep\Troubleshoot
Enter the following command:
native2ascii global.properties troubleshoot.properties
The troubleshoot.properties
is created when you run the native2ascii
command. The contents of this file are an ASCII-format copy of the contents of the global.properties
file.
Perform the following tests:
Enter the following command to create a user:
java -DTproperties=OIM_home\Xellerate\SAP_EP\Troubleshoot\troubleShoot.properties -Dlog4j.configuration=file:\OIM_home\Xellerate\SAP_EP\Troubleshoot\log.properties troubleshoot.TroubleShootUtility C
Enter the following command to modify a user:
java -DTproperties=OIM_home\Xellerate\SAP_EP\Troubleshoot\troubleShoot.properties -Dlog4j.configuration=file:\OIM_home\Xellerate\SAP_EP\Troubleshoot\log.properties TroubleShootingUtility M
Enter the following command to delete a user:
java -DTproperties=OIM_home\Xellerate\SAP_EP\Troubleshoot\troubleShoot.properties -Dlog4j.configuration=file:\OIM_home\Xellerate\SAP_EP\Troubleshoot\log.properties troubleshoot.TroubleShootUtility D
Enter the following command to test reconciliation:
java -DTproperties=OIM_home\Xellerate\SAP_EP\Troubleshoot\troubleShoot.properties -Dlog4j.configuration=file:\OIM_home\Xellerate\SAP_EP\Troubleshoot\log.properties troubleshoot.TroubleShootUtility R
The following sections list solutions to some commonly encountered issues associated with this connector:
The following table lists solutions to some commonly encountered connection errors.
Problem Description | Solution |
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Oracle Identity Manager cannot establish a connection to SAP Enterprise Portal.
Returned Error Message: SAP Connection exception Returned Error Code:
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Target not available
Returned Error Message: Target Server not available Connection error - unable to create SAP Enterprise Portal Connection. Returned Error Code:
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Authentication error
Returned Error Message: Authentication error Returned Error Code:
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Ensure that the specified SAP Enterprise Portal connection user ID and password are correct. |
The following table lists solutions to some commonly encountered Create User errors.
Problem Description | Solution |
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Oracle Identity Manager cannot create a user
Returned Error Message: Required information missing Returned Error Code:
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Ensure that the following information has been provided:
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Oracle Identity Manager cannot create a user
Returned Error Message: User already exists Returned Error Code:
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User with the assigned ID already exists in SAP Enterprise Portal. Assign a new ID to this user, and try again. |
Oracle Identity Manager cannot create a user
Returned Error Message: User creation failed Returned Error Code:
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User could not be created because of any one of the following reasons:
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The following table lists solutions to some commonly encountered Delete User errors.
Problem Description | Solution |
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Oracle Identity Manager cannot delete a user.
Returned Error Message: Require information missing Returned Error Code:
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Ensure that the required information has been provided. In this case, the required information is the user ID. |
Oracle Identity Manager cannot delete a user.
Returned Error Message: User does not exist in target Returned Error Code:
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The specified user does not exist in SAP Enterprise Portal. |
The following table lists solutions to some commonly encountered Modify User errors.
Problem Description | Solution |
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Oracle Identity Manager cannot update new information about the user.
Returned Error Message: Error while updating user info Returned Error Code:
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Generic error. Review the log for more details. |
Oracle Identity Manager cannot update a user.
Returned Error Message: User does not exist in target system Returned Error Code:
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The specified user does not exist in SAP Enterprise Portal. Check the user ID. |
The following table lists solutions to some commonly encountered Child Data errors.
Problem Description | Solution |
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Oracle Identity Manager cannot add a user to a group.
Returned Error Message: Group does not exist Returned Error Code:
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The specified group does not exist in SAP Enterprise Portal. Check the name of the group. |
Oracle Identity Manager cannot add a role to a user
Returned Error Message: Role does not exist Returned Error Code:
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The specified role for the user in Oracle Identity Manager does not exist in SAP Enterprise Portal. Check the role name. |
Trying to add a duplicate value to a group or role.
Returned Error Message: Duplicate value Returned Error Code:
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The user has already been added to the particular profile or role. |