6 Troubleshooting

Table 6-1 lists solutions to some commonly encountered issues associated with the connector.

Table 6-1 Troubleshooting

Problem Description Solution

Oracle Identity Manager cannot establish a connection to the IBM AS/400 Server.

  • Ensure that the IBM AS/400 server is running.

  • Check that the necessary ports are working.

  • View the LDAP Gateway logs to determine if messages are being sent or received.

  • Examine the Oracle Identity Manager configuration to verify that the IP address, admin ID, and admin password are correct.

  • Check with IBM AS/400 platform manager to verify that AS/400 user account and password have not been changed.

IBM AS/400 does not appear to respond.

  • Ensure that the Oracle Identity Manager attribute mappings are correct.

  • Check the configuration mappings for the LDAP Gateway.

A particular use case does not appear to be functioning.

  • Check for the use case event in question on the LDAP Gateway Server Log. Then check for the event in the specific log assigned to the connector.

  • If the event does not register in either of these two logs, investigate the connection between Oracle Identity Manager and the LDAP Gateway.

  • If the event is in the log but the command has not had the intended change on an IBM AS/400 user profile, check the configuration and connections between the LDAP Gateway and IBM AS/400.