Administration Guide for Oracle Self-Service E-Billing > Administering the Database >

Purging Locked Administrators in Command Center

You can unlock Command Center administrators by purging the lock data in the database.

You can unlock (purge data for):

• A specific administrator
• All administrators

Purging locked administrators removes data from the CDA_NODES, CDA_ATTRIBUTES, and USR_PASSWORD_ENTRIES table.

To unlock (purge data for) administrators

• Run the following command from the EDX_HOME/bin directory (the EDX_HOME\bin directory on Windows):

  UNIX:

  ./purge_data.sh -connstr OLTP schema username/OLTP schema password@OLTP TNS name Input

  Windows:

  purge_data.bat -connstr OLTP schema username/OLTP schema password@OLTP TNS name Input

  where Input is one of the following:

  • Purge lock data for a specific user ID: -lockedadmin -user User ID
  • Purge lock data for all user IDs: -lockedadmin -user -all