Troubleshooting the Connector

4 Troubleshooting the Connector

This chapter discusses the solutions to the common problems that you might encounter.

Table 4-1 lists the solutions to issues associated with the connector.

Table 4-1 Troubleshooting the Connector

Problem	Solution
The following issue is encountered while configuring SSL on Oracle WebLogic Application Server: Oracle Identity Manager becomes unavailable.	The certificate creation procedure that is performed using the keytool command, must contain –dname="CN=OIMHOST" which must be exactly the same as the OIMHost parameter in the password configuration. The password configuration can be viewed by using the Registry Editor in the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\oimpwdsync\OIMConfig
The InstallShield Preparing Java step fails and prevents the connector from being installed.	Install the Windows Enhanced Mitigation Experience Toolkit (EMET) on the host and run the connector installer once again.

Problem

Solution

The following issue is encountered while configuring SSL on Oracle WebLogic Application Server:

Oracle Identity Manager becomes unavailable.

The certificate creation procedure that is performed using the keytool command, must contain –dname="CN=OIMHOST" which must be exactly the same as the OIMHost parameter in the password configuration. The password configuration can be viewed by using the Registry Editor in the following location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\oimpwdsync\OIMConfig

The InstallShield Preparing Java step fails and prevents the connector from being installed.

Install the Windows Enhanced Mitigation Experience Toolkit (EMET) on the host and run the connector installer once again.