1 Introduction

This chapter provides introductory information about the Oracle Application Management Pack for Siebel, including Siebel targets added to Enterprise Manager.

Functional Overview

Oracle Application Management Pack for Siebel (referred to as Siebel pack) is an integrated solution for managing Siebel Customer Relationship Management (CRM) applications. It leverages the capabilities of Oracle Enterprise Manager Grid Control in configuration management, application performance management, automation, and service-level management to help you achieve the high level of performance and availability your Siebel CRM applications require.

With the Siebel pack, you can:

  • Manage multiple Siebel environments from a single console.

  • Monitor the health and capacity utilization of your Siebel server environment, the hosts for these servers, and the Server Components deployed within the Siebel Application Servers.

  • Track configuration changes you have made to Siebel Application Servers and Server Component parameters.

  • Monitor actual end-user response time as well as response time from synthetic service test transactions.

  • Diagnose performance and availability problems through performance analysis.

  • Model, monitor, and report on the service level your Siebel CRM applications deliver.

When combined with other Enterprise Manager packs and plug-ins for managing Oracle and non-Oracle database, middleware, network devices and hosts, you can achieve complete end-to-end management of your entire Siebel environment.

Siebel-specific Targets

Table 1–1 shows the Siebel targets added to Enterprise Manager in order to facilitate the management of Siebel CRM applications. These targets model the entities within a Siebel environment so they can be managed within Enterprise Manager.

Most of these targets have a direct one-to-one mapping with their counterparts in Siebel. Some are created to facilitate specific management capabilities within Enterprise Manager.

Table 1-1 Siebel-specific Targets

Enterprise Manager Target Siebel Entity Purpose

Siebel Enterprise

Siebel Enterprise

Representation of a Siebel enterprise providing access to metrics and associated Siebel servers.

Siebel Server

Siebel Application Server

Representation of a Siebel server providing access to related metrics and configuration information, and associated Siebel components.

Siebel Component Group

Siebel Component Group

Representation of a Siebel component group providing access to metrics and associated Siebel components.

Siebel Component

Siebel Component

Representation of Siebel components providing access to component metrics and configuration information.

Siebel Key Components


Representation of all the Siebel components providing mandatory functionality for the proper function of a Siebel server.

Siebel Functional Components


Representation of all the Siebel components providing functionality that multiple components can use (for example, Workflow).

Siebel Database Repository

Siebel Database

Representation of a Siebel database providing access to Siebel business metrics.

Siebel Gateway Server

Siebel Gateway Server

Representation of a Siebel gateway server.

Siebel Application Service (HI)

Employee-facing Siebel Applications (high interactivity)

Aggregated service providing information about all the Siebel high interactivity applications.

Siebel Application Service (SI)

Customer-facing Siebel Applications (standard interactivity)

Aggregated Service, providing information about all the Siebel standard interactivity applications.

Siebel Workflow


Representation of Siebel Workflow target providing access to workflow processes and component groups.

Additional Sources of Information

Table 1–2 lists additional sources for information about the Siebel pack. Because the pack leverages many of Enterprise Manager's underlying capabilities, the base documentation is applicable in many cases.

Table 1-2 Additional Documentation for the Siebel Pack

Book Chapter Information Contained Within

Enterprise Manager Grid Control Quick Start Guide


Introduction to Enterprise Manager Grid Control. It is highly recommended that you review this guide first if you are new to using Oracle Enterprise Manager.

Enterprise Manager Concepts Guide


Overall information on the capabilities of Oracle Enterprise Manager Grid Control.


System Monitoring

Setting up thresholds and alerts.


Service Management

Modeling Siebel Application Services, defining service-level objectives, setting up service tests, and running service-level reports.


Managing Deployments Chapter

Viewing configurations, comparing configurations, taking configuration snapshots, and using configuration policies.


Host and Third-Party Target Management

Monitoring the operating system and the host.


Information Publisher

Creating custom reports.

Siebel 8 System Monitoring and Diagnostic Guide (on the Siebel 8 bookshelf)

Monitoring and Analyzing Data Using Siebel Diagnostic Tool

Utilizing server performance analysis, user performance analysis, and event log analysis.



Installing the Siebel diagnostic tool.

Enterprise Manager Grid Control Installation Guide


Installing the Enterprise Manager Grid Control Server and Agents.

Enterprise Manager Advanced Configuration


Implementing advanced configuration techniques.


Sizing and Maximizing the Performance of Oracle Enterprise Manager

Implementing capacity planning and tuning for Enterprise Manager.

The documents listed in Table 1–2 can be accessed from the Enterprise Manager documentation library available at:


Besides the documents listed in Table 1–2, Enterprise Manager provides comprehensive instructions for using the Siebel pack in the Enterprise Manager online help. To access the Enterprise Manager online help, log into Enterprise Manager, then click the Help button at the upper right-hand corner of the Home page.

You can also get more information about the product on the Oracle Technology Network (OTN) forums and tutorials area for Enterprise Manager. Information is posted on OTN when available. A copy of the Enterprise Manager documentation set is also available on OTN at the following site: