A Connector Tips

This section provides various tips that might help you to use Remedy Service Desk Connector more effectively.

Recommended Protocol

Oracle recommends that you use HTTPS as the protocol for the communication between Enterprise Manager and Remedy AR server.

Use HTTP only if a secure connection is not required and the data can be transferred in clear text between the two systems.

Supported Alerts

This release supports the following types of alerts:

  • Metric alerts

  • Availability alerts

Web Service Details for Default Templates

If you choose default ticket templates, ensure that the following HPD:HelpDesk related Web services are up and running on the Remedy AR server:

  • HPD_IncidentInterface_Create_WS

  • HPD_IncidentInterface_WS