Siebel System Requirements and Supported Platforms > Other Supported Platforms >

Siebel Communications Server

This section documents support for third-party products for use with Siebel Communications Server, which supports communications features for Siebel Call Center, Siebel Email Response, and other Siebel Business Applications.

Communications channels supported for Siebel Business Applications include voice, email, Web collaboration (including Web chat and voice-over-IP), fax, page, and wireless message.

This section describes email server, fax server, and CTI middleware support for Siebel Communications Server, and email server support for Siebel Email Manager. For third-party communications product support issues not mentioned here, see Supported Software and Ancillary Programs.

The following modules or features use the infrastructure provided by Siebel Communications Server (communications drivers and profiles, communications templates, and Communications Outbound Manager and Communications Inbound Manager server components) to send outbound email, fax, or other types of messages, or to receive inbound email and inbound wireless messages:

• Send Email (outbound email)
• Send Fax (outbound fax)
• Send Wireless Message (outbound wireless message)
• Siebel eMarketing (outbound email, fax)
• Communication requests (outbound email, fax, page, wireless message)
• Siebel Workflow (outbound email, fax, page, outbound and inbound wireless message)
• Siebel Email Response (inbound and outbound email)
• Siebel Wireless Messaging (enables SMS and other message formats)

The following modules or features use or extend the infrastructure provided by Siebel Communications Server (communications drivers and profiles, and Communications Session Manager server component) to support agents using the communications toolbar for the voice, email, or Web collaboration channels:

• Siebel CTI
• Siebel CTI Connect
• Siebel Email Response