8 Troubleshooting

This chapter provides information about the log files where the Oracle Role Manager Integration Library writes messages along with some error conditions and solutions.

This chapter contains the following topics:

Log Files
Role Manager Application Server Console Errors
Identity Manager Application Server Console Errors

8.1 Log Files

The Integration Library messages are written to the server.log.* files in both the Oracle Role Manager (Role Manager) application server and the Oracle Identity Manager (Identity Manager) application server.

Depending on the application server that you use, log information is written to the following files:

For JBoss:

JBOSS_HOME/server/default/log/server.log

For WebLogic Server:

WEBLOGIC_HOME/user_projects/domains/domain_name/server_name/server_name.log

8.2 Role Manager Application Server Console Errors

The following table describes error conditions that may appear in the application server console for Role Manager.

Problem Description	Solution
Returned Warning Message: WARN [OutgoingEventManagerImpl] Explicitly committed to a non-XA queue from within a transaction. Please check the configuration for the /oim/OIMserver/QueueConnectionFactory connection factory.	This can be ignored. This occurs when the application server on which Identity Manager is deployed is non-transactional, where Role Manager explicitly commits a transaction on initialization of the Role Manager connection factory to ensure messages are sent from Role Manager to Identity Manager.

8.3 Identity Manager Application Server Console Errors

The following table describes error conditions that may appear in the application server console for Identity Manager.

Problem Description	Solution
Returned Warning Message: WARN [IntegrationContext] General error utilizing plugin class	This can be ignored. It is caused by an intermittent race condition and causes no harm or loss of functionality.
Returned Error Message WARN [IntegrationContext] Truncating the ORM Role Name when creating a shadowing OIM Group was xxxx. Truncated to yyyy.	This occurs when the integration detects that the Role Manager role name (including role prefix ORM_) would attempt to create a group whose name length was greater than thirty characters. In this case, the integration truncates the name to the Identity Manager user group name limit of thirty characters.
Returned Error Message javax.naming.NameNotFoundException: While trying to lookup 'connection factory'.	This occurs when the JNDI names for the JMS connection factory and the local and remote foreign JNDI providers are different. Check your WebLogic configuration to ensure that the values for all three are identical.