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Using the Siebel Analytics Web Logging Facility

By default, Siebel Analytics Web is configured to log all error events and informational and warning events of sufficient importance. An example of an important informational event would be a server starting up or a server shutting down.

In order to debug specific issues that a user may be encountering, the logging level can be increased to log more information than the default configuration. For example, while debugging a particular Siebel Analytics Web Server connectivity issue, it might be useful to turn up maximum logging on the saw.odbc log source only. This allows you to add detailed logging for that component, without cluttering the log with detailed logging from other events in the system. Another example is to create a new log writer that records only chart events. (See Figure 7 for an illustration of this example.)

CAUTION:  Logging should not be turned up on a production system, except to diagnose specific issues. Logging does have an effect on performance.

All Siebel Analytics Web configuration information is loaded from the file logconfig.xml, located in the following directory (based on operating system platform):

• Windows:

  SiebelAnalyticsData/web/config

• UNIX:

  INSTALLDIR/Data/web/config